Shipping policy
We are committed to delivering your orders quickly, safely, and efficiently.
Order Processing
All orders are processed within 1–2 business days after confirmation. Orders are not shipped or delivered on Sundays or public holidays.
Shipping Time
- Estimated delivery time: 5–10 business days
- Delivery times may vary depending on your location and courier service availability
Shipping Charges
- We may offer free shipping on selected products or orders
- Any applicable shipping charges will be clearly displayed at checkout
Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS so you can monitor your delivery in real-time.
Delays
While we aim to deliver your order on time, delays may occur due to factors beyond our control such as weather conditions, logistics issues, or high demand periods. We appreciate your patience in such situations.
Incorrect Address
Please ensure that your shipping address is correct at the time of placing the order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Failed Delivery
If delivery fails due to unavailability or incorrect details, the order may be returned to us. In such cases, re-shipping charges may apply.
Damaged Packages
If your package arrives damaged, please do not accept it and contact us immediately with proof (photos/videos). We will assist you with a replacement or resolution.
Contact Us
For any shipping-related queries, feel free to contact our support team with your order details.