Refund policy
At our store, we want you to have a smooth and satisfying shopping experience. If you are not completely happy with your purchase, we’re here to help.
Returns
You can request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The product must be in its original packaging
- A valid proof of purchase (order ID or receipt) is required
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved:
- Your refund will be processed within 5–7 business days
- The amount will be credited back to your original payment method
Non-Returnable Items
Some items may not be eligible for return, including:
- Used or damaged products (not due to our fault)
- Items without original packaging
- Certain hygiene or personal use items
Damaged or Wrong Items
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos or videos as proof. We will arrange a replacement or full refund.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping charges (if any) are non-refundable
Contact Us
For any return or refund requests, please contact our support team with your order details.